Service Manager
Messer Cutting Systems Inc.
Messer Cutting Systems Inc.
Menomonee Falls, WI Menomonee Falls, WI Full-time Full-time Estimated:
$76K - $96.
2K a year Estimated:
$76K - $96.
2K a year Messer Cutting Systems is a leading global provider of solutions for the metal working industry.
Our customers and their needs are at the center of all of Messer Cutting Systems' developments.
We like to consider ourselves as the ultimate solution provider from first contact with our Sales Team, our After-Sales services, and full production line automation.
The Service Manager is a critical role within the After-Sales Department that provides strategic goals and tactical plans for the functions performed by the Service Department that support our customers in North America (US, Canada, & Mexico).
The Service Manager is responsible for the field service, support engineers, and service coordinator teams and the supervisors that lead those teams.
A successful individual in this role is familiar with a variety of field service concepts, practices, and procedures.
Essential Duties and Responsibilities Responsible for maintaining and enforcing a safe work environment in compliance with Federal, State, and Local regulations, including DOT, MSHA, and OSHA.
Demonstrate Messer Cutting Systems' core values and consistently live them.
Lead a Service Department composed of supervisors, administrative coordinators, field service, and technical support.
Direct the coordination of technical and administrative support activities including installation, repair, preventive maintenance, and engineering change upgrades to be performed at customer sites.
Perform managerial responsibilities such as planning, organizing, and budgeting, revenue, and expense.
Ensure that all jobs are completed on time, within budget, and to customer specifications.
Monitor effectiveness of service provided, machine performance, customer satisfaction, and coordinate action required to solve open issues.
Act as they key communication link between customer service, engineering, and other departments.
Establish and manage effective performance training/development objectives.
Set and measure productivity, financial, and service targets to drive accountability and execution towards department goals.
Ensure that project or department milestones/goals/KPIs are met and monthly performance and financial reporting is delivered on-time.
Coordinate the creation and distribution of technical memos and problem-solving database.
Initiate and monitor continuous improvement efforts to ensure outstanding service to all customers, internal and external.
Identify, recommend, and implement changes to improve productivity and reduce costs.
Negotiate and settle customer disputes both internally and externally.
Maintain a professional and technical knowledge of equipment.
Supervisory Responsibilities This position has direct supervisory responsibility for the Field Service Supervisor, Technical Service Supervisor, and service coordinator staff.
Minimum Education & Qualifications High school diploma/GED required (Associates/Bachelor's Degree preferred).
Must have a minimum of 3 years' managerial experience Must have 5
years of working knowledge and experience within the machinery or heavy equipment industries.
Additional Knowledge, Skills, & Abilities Strong leadership/supervision skills and motivation techniques.
Proficient in interpreting and training on mechanical and electrical drawings.
Proficient in Microsoft Word and PowerPoint, with a basic understanding of Excel.
Preferred candidates will additionally have:
Exceptional verbal and written communication skills.
Will be a self-starter who demonstrates initiative and commitment to quality training ethics and ability to increase sales and customer satisfaction.
Will possess the ability to work independently while using critical thinking and problem-solving skills.
Experienced with CNC machinery.
Travel and Relocation Up to 20% overnight travel required.
Must have valid passport and be willing to travel internationally as required.
Must be willing to relocate to and work out of the Messer Cutting System, Inc.
's Menomonee Falls, WI location.
Job Type:
Full-time
Benefits:
401(k) 401(k) matching Dental insurance Employee assistance program Flexible spending account Health insurance Life insurance Referral program Tuition reimbursement Vision insurance Day range:
Monday to Friday Shift:
8 hour shift Day shift Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
Messer Cutting Systems Inc.
Menomonee Falls, WI Menomonee Falls, WI Full-time Full-time Estimated:
$76K - $96.
2K a year Estimated:
$76K - $96.
2K a year Messer Cutting Systems is a leading global provider of solutions for the metal working industry.
Our customers and their needs are at the center of all of Messer Cutting Systems' developments.
We like to consider ourselves as the ultimate solution provider from first contact with our Sales Team, our After-Sales services, and full production line automation.
The Service Manager is a critical role within the After-Sales Department that provides strategic goals and tactical plans for the functions performed by the Service Department that support our customers in North America (US, Canada, & Mexico).
The Service Manager is responsible for the field service, support engineers, and service coordinator teams and the supervisors that lead those teams.
A successful individual in this role is familiar with a variety of field service concepts, practices, and procedures.
Essential Duties and Responsibilities Responsible for maintaining and enforcing a safe work environment in compliance with Federal, State, and Local regulations, including DOT, MSHA, and OSHA.
Demonstrate Messer Cutting Systems' core values and consistently live them.
Lead a Service Department composed of supervisors, administrative coordinators, field service, and technical support.
Direct the coordination of technical and administrative support activities including installation, repair, preventive maintenance, and engineering change upgrades to be performed at customer sites.
Perform managerial responsibilities such as planning, organizing, and budgeting, revenue, and expense.
Ensure that all jobs are completed on time, within budget, and to customer specifications.
Monitor effectiveness of service provided, machine performance, customer satisfaction, and coordinate action required to solve open issues.
Act as they key communication link between customer service, engineering, and other departments.
Establish and manage effective performance training/development objectives.
Set and measure productivity, financial, and service targets to drive accountability and execution towards department goals.
Ensure that project or department milestones/goals/KPIs are met and monthly performance and financial reporting is delivered on-time.
Coordinate the creation and distribution of technical memos and problem-solving database.
Initiate and monitor continuous improvement efforts to ensure outstanding service to all customers, internal and external.
Identify, recommend, and implement changes to improve productivity and reduce costs.
Negotiate and settle customer disputes both internally and externally.
Maintain a professional and technical knowledge of equipment.
Supervisory Responsibilities This position has direct supervisory responsibility for the Field Service Supervisor, Technical Service Supervisor, and service coordinator staff.
Minimum Education & Qualifications High school diploma/GED required (Associates/Bachelor's Degree preferred).
Must have a minimum of 3 years' managerial experience Must have 5
years of working knowledge and experience within the machinery or heavy equipment industries.
Additional Knowledge, Skills, & Abilities Strong leadership/supervision skills and motivation techniques.
Proficient in interpreting and training on mechanical and electrical drawings.
Proficient in Microsoft Word and PowerPoint, with a basic understanding of Excel.
Preferred candidates will additionally have:
Exceptional verbal and written communication skills.
Will be a self-starter who demonstrates initiative and commitment to quality training ethics and ability to increase sales and customer satisfaction.
Will possess the ability to work independently while using critical thinking and problem-solving skills.
Experienced with CNC machinery.
Travel and Relocation Up to 20% overnight travel required.
Must have valid passport and be willing to travel internationally as required.
Must be willing to relocate to and work out of the Messer Cutting System, Inc.
's Menomonee Falls, WI location.
Job Type:
Full-time
Benefits:
401(k) 401(k) matching Dental insurance Employee assistance program Flexible spending account Health insurance Life insurance Referral program Tuition reimbursement Vision insurance Day range:
Monday to Friday Shift:
8 hour shift Day shift Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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