Unemployment Insurance Customer Service Agent (hybrid remote in Wisconsin)
Menomonee Falls, WI Menomonee Falls, WI Part-time Part-time $20.
46 an hour $20.
46 an hour 16 hours ago 16 hours ago 16 hours ago Introduction Use your customer service experience to help people filing for Unemployment Insurance (UI) benefits! The Department of Workforce Development (DWD) has multiple part-time positions that pay $20.
46/hour with benefits and advancement opportunities.
These positions provide customer service in a call center environment approximately 24 hours per week, 1st shift Monday-Friday, with possible Saturday shifts occasionally.
These positions are headquartered at our Menomonee Falls office located near WI 190 and US 41, just a 20-minute drive from Milwaukee.
New hire training will be held in person at our Menomonee Falls office.
Once sufficient training is completed, this position will be permitted to work remotely a majority of the time but will be required to report to the office occasionally for training or other business needs, sometimes on short notice.
The list created from this recruitment may also be used to fill similar part-time or full-time Permanent, Project, or Limited Term Employment (LTE) positions.
DWD offers interesting and meaningful work with an employee-friendly work environment, work-life balance, a casual office environment, flexibility, and many opportunities to grow your skills.
The State of Wisconsin offers an exemplary benefits package with over 6 weeks paid time off, excellent insurance options (health, dental, vision, life, and more), a top-notch retirement program, and much more.
Apply now to find out why we love to Work for Wisconsin.
Position Summary The UI Call Centers are fast-paced, high-demand work environments.
UI Customer Service Agents spend the day handling constant telephone calls and taking information over the phone from both unemployed persons who are seeking unemployment benefits, and employers.
After the unemployed person enters basic information either online or into a telephone system, this position interviews the person as needed to clarify the reason(s) they are no longer working and obtain employment history and other information necessary to ensure accurate claim filing.
In order to determine if a person is eligible for the UI program, this position will interpret and apply complex legal requirements, policies, and procedures, and will identify possible issues related to UI eligibility that may need further review by staff tasked with making the final determination.
UI Customer Service Agents must be able to work well with others as part of a team, organize work to meet deadlines, adjust to changing priorities and backlogs, work independently, exercise independent judgment, remain on the telephone handling incoming calls for long periods of time, and resolve calls within specified time limits.
For more information, please see the Position Description.
Salary Information Starting salary is $20.
46/hour, plus excellent benefits.
For more benefits information, view our benefits overview, or more in-depth benefits e-learning.
A 12-month probationary period will be required.
The classification title for these positions is Employment Security Assistant 3 (schedule 02, range 11).
These positions are not represented in a collective bargaining unit.
Pay will be set in accordance with the State Compensation Plan in effect at the time of appointment.
Starting pay may vary for current state employees.
Job Details Training and work schedule:
All new hires must be available for the first fourteen (14) weeks for new-hire training, which will be 25 hours per week, Monday-Friday.
Once new hire training is completed, these 60% FTE positions will be scheduled to work 24 hours per week Monday-Friday, 1st shift, with the possibility of occasional shifts on Saturdays.
Remote work requirements:
In order to comply with the needs of remote work, Customer Service Agents will need to have access to high-speed internet (minimum 20 MB/second download, 10MB/second upload) and the ability to perform confidential and professional telework.
The computer provided by DWD must be connected to a modem via an ethernet cable, not via wireless connection.
Criminal histories:
We also consider all qualified applicants with criminal histories, consistent with applicable federal, state and local law.
Finalists for this position may be required to allow DWD to conduct a background check or other checks to determine whether the circumstances of any conviction may be related to the job being filled.
Eligibility to work in United States:
Applicants must be legally entitled to work in the United States (i.
e.
, a US citizen or national or a lawful permanent resident) at the time of appointment.
DWD does not sponsor visas and is not an eligible OPT employer for those with F1 visas.
This is not a contract position.
Any appointment made will be contingent on the applicant being able to prove valid status to work in the United States.
Disabled veterans:
Qualified veterans with a 30% or more service-connected disability are eligible for non-competitive appointment to permanent positions in classified civil service under s 230.
275 WI Stats.
Email the HR contact listed in this announcement for information on how to apply under this provision.
Qualifications It is very important that you specify your experience for the qualifications that are marked with asterisks ( ) in your letter and resume as these qualifications will be evaluated in the first step of the selection process.
Additional qualifications may be evaluated in subsequent steps.
You will need to have experience in:
Providing full service to meet customer needs Interpreting and applying rules, policies, or complex instructions Using basic office software such as Microsoft Word, Outlook, web-based applications or similar Collecting accurate data, including attention to detail, and the ability to find necessary information independently Written and verbal communication skills It would be nice to have experience in any of the following:
Working in a call center Working with government benefit and/or insurance programs Using databases/mainframe systems, and/or SharePoint or other data sharing software How To Apply Click Apply for Job to start the application process.
That will prompt you to access your existing account or create a new account.
You will be asked to attach a resume as part of the application process, and if you wish, you may also attach a letter of qualifications further describing how you meet the job qualifications.
It is important that these materials clearly illustrate how your qualifications relate to the qualifications of this job.
Additional guidance on developing your resume and letter of qualifications (including a template) is available at this link.
Please note that once you submit your application, you will not be able to update your materials.
What happens next? A panel will review your application materials to determine your eligibility for further consideration in the selection process.
The most qualified applicants will be invited to participate in the next step of the selection process.
Therefore, within a couple weeks of applying please watch your email account closely for updates.
Interviews will be conducted remotely, by phone or video call, from the end of July through early August.
We hope to extend offers of hire by late August for a start date in mid-September.
Questions? If you encounter issues submitting your on-line application (e.
g.
signing in or uploading a resume), please see the Commonly Asked Questions for general user information and technical assistance.
If you have questions about these positions or this recruitment (e.
g.
projected start date, work locations, skills needed, etc.
), please email DWDjobs@dwd.
wisconsin.
gov or call (608) 266-3321.
DWD is an Affirmative Action and Equal Opportunity employer seeking a diverse and talented workforce.
Veterans, women, people of color, LGBTQIA+, and people with disabilities are encouraged to apply.
We provide reasonable accommodations to qualified applicants and employees with disabilities.
Deadline to Apply Applications will be accepted until business needs are met.
Applications submitted by July 11, 2023 will be included in the first review.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
46 an hour $20.
46 an hour 16 hours ago 16 hours ago 16 hours ago Introduction Use your customer service experience to help people filing for Unemployment Insurance (UI) benefits! The Department of Workforce Development (DWD) has multiple part-time positions that pay $20.
46/hour with benefits and advancement opportunities.
These positions provide customer service in a call center environment approximately 24 hours per week, 1st shift Monday-Friday, with possible Saturday shifts occasionally.
These positions are headquartered at our Menomonee Falls office located near WI 190 and US 41, just a 20-minute drive from Milwaukee.
New hire training will be held in person at our Menomonee Falls office.
Once sufficient training is completed, this position will be permitted to work remotely a majority of the time but will be required to report to the office occasionally for training or other business needs, sometimes on short notice.
The list created from this recruitment may also be used to fill similar part-time or full-time Permanent, Project, or Limited Term Employment (LTE) positions.
DWD offers interesting and meaningful work with an employee-friendly work environment, work-life balance, a casual office environment, flexibility, and many opportunities to grow your skills.
The State of Wisconsin offers an exemplary benefits package with over 6 weeks paid time off, excellent insurance options (health, dental, vision, life, and more), a top-notch retirement program, and much more.
Apply now to find out why we love to Work for Wisconsin.
Position Summary The UI Call Centers are fast-paced, high-demand work environments.
UI Customer Service Agents spend the day handling constant telephone calls and taking information over the phone from both unemployed persons who are seeking unemployment benefits, and employers.
After the unemployed person enters basic information either online or into a telephone system, this position interviews the person as needed to clarify the reason(s) they are no longer working and obtain employment history and other information necessary to ensure accurate claim filing.
In order to determine if a person is eligible for the UI program, this position will interpret and apply complex legal requirements, policies, and procedures, and will identify possible issues related to UI eligibility that may need further review by staff tasked with making the final determination.
UI Customer Service Agents must be able to work well with others as part of a team, organize work to meet deadlines, adjust to changing priorities and backlogs, work independently, exercise independent judgment, remain on the telephone handling incoming calls for long periods of time, and resolve calls within specified time limits.
For more information, please see the Position Description.
Salary Information Starting salary is $20.
46/hour, plus excellent benefits.
For more benefits information, view our benefits overview, or more in-depth benefits e-learning.
A 12-month probationary period will be required.
The classification title for these positions is Employment Security Assistant 3 (schedule 02, range 11).
These positions are not represented in a collective bargaining unit.
Pay will be set in accordance with the State Compensation Plan in effect at the time of appointment.
Starting pay may vary for current state employees.
Job Details Training and work schedule:
All new hires must be available for the first fourteen (14) weeks for new-hire training, which will be 25 hours per week, Monday-Friday.
Once new hire training is completed, these 60% FTE positions will be scheduled to work 24 hours per week Monday-Friday, 1st shift, with the possibility of occasional shifts on Saturdays.
Remote work requirements:
In order to comply with the needs of remote work, Customer Service Agents will need to have access to high-speed internet (minimum 20 MB/second download, 10MB/second upload) and the ability to perform confidential and professional telework.
The computer provided by DWD must be connected to a modem via an ethernet cable, not via wireless connection.
Criminal histories:
We also consider all qualified applicants with criminal histories, consistent with applicable federal, state and local law.
Finalists for this position may be required to allow DWD to conduct a background check or other checks to determine whether the circumstances of any conviction may be related to the job being filled.
Eligibility to work in United States:
Applicants must be legally entitled to work in the United States (i.
e.
, a US citizen or national or a lawful permanent resident) at the time of appointment.
DWD does not sponsor visas and is not an eligible OPT employer for those with F1 visas.
This is not a contract position.
Any appointment made will be contingent on the applicant being able to prove valid status to work in the United States.
Disabled veterans:
Qualified veterans with a 30% or more service-connected disability are eligible for non-competitive appointment to permanent positions in classified civil service under s 230.
275 WI Stats.
Email the HR contact listed in this announcement for information on how to apply under this provision.
Qualifications It is very important that you specify your experience for the qualifications that are marked with asterisks ( ) in your letter and resume as these qualifications will be evaluated in the first step of the selection process.
Additional qualifications may be evaluated in subsequent steps.
You will need to have experience in:
Providing full service to meet customer needs Interpreting and applying rules, policies, or complex instructions Using basic office software such as Microsoft Word, Outlook, web-based applications or similar Collecting accurate data, including attention to detail, and the ability to find necessary information independently Written and verbal communication skills It would be nice to have experience in any of the following:
Working in a call center Working with government benefit and/or insurance programs Using databases/mainframe systems, and/or SharePoint or other data sharing software How To Apply Click Apply for Job to start the application process.
That will prompt you to access your existing account or create a new account.
You will be asked to attach a resume as part of the application process, and if you wish, you may also attach a letter of qualifications further describing how you meet the job qualifications.
It is important that these materials clearly illustrate how your qualifications relate to the qualifications of this job.
Additional guidance on developing your resume and letter of qualifications (including a template) is available at this link.
Please note that once you submit your application, you will not be able to update your materials.
What happens next? A panel will review your application materials to determine your eligibility for further consideration in the selection process.
The most qualified applicants will be invited to participate in the next step of the selection process.
Therefore, within a couple weeks of applying please watch your email account closely for updates.
Interviews will be conducted remotely, by phone or video call, from the end of July through early August.
We hope to extend offers of hire by late August for a start date in mid-September.
Questions? If you encounter issues submitting your on-line application (e.
g.
signing in or uploading a resume), please see the Commonly Asked Questions for general user information and technical assistance.
If you have questions about these positions or this recruitment (e.
g.
projected start date, work locations, skills needed, etc.
), please email DWDjobs@dwd.
wisconsin.
gov or call (608) 266-3321.
DWD is an Affirmative Action and Equal Opportunity employer seeking a diverse and talented workforce.
Veterans, women, people of color, LGBTQIA+, and people with disabilities are encouraged to apply.
We provide reasonable accommodations to qualified applicants and employees with disabilities.
Deadline to Apply Applications will be accepted until business needs are met.
Applications submitted by July 11, 2023 will be included in the first review.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
|
|
 | |
