Office Services Representative I
Menomonee Falls, WI Menomonee Falls, WI Full-time Full-time Estimated:
$28K - $35.
4K a year Estimated:
$28K - $35.
4K a year What are important things that YOU need to know about this role? $1,500 Sign On Bonus! Full Time:
Monday - Friday, Rotating Saturday (about 1 Sat/Month) Hours:
8:
00am - 4:
30pm CST Onsite position at our Menomonee Falls, WI Office Brand New Career Growth Program to grow within the dept and beyond! What will YOU be doing for us? Support internal operations with numerous mail tasks such as preparing, scanning, and routing incoming and outgoing mail accurately and efficiently per client business rules.
Coordinate and prioritize mail appropriately and communicate with internal team members regarding status updates.
Responsibility to follow department procedures to mitigate risk and to ensure compliance with the Health Insurance Portability and Accountability Act (HIPAA) and protect member personal health information (PHI).
What will YOU be working on? Sort and prepare incoming and outgoing mail accurately, efficiently, and in priority order.
Accurately identify various document types (claims, authorizations, split submissions, and appeals) to ensure efficient and effective mail handling and routing within internal teams to meet key performance goals.
Prepare documents using correct procedures and validate work is completed accurately and meeting department expectations.
Accurately identify specific mail scenarios that require special handling per client business rules.
Scan x-rays accurately and efficiently to meet individual employee performance metrics for quality and speed.
Utilize preview screen to ensure quality of each x-ray image and route x-rays to appropriate environment.
Track daily x-ray scan volumes and communicate any scanning errors to leadership for correction.
Maintain proficiency with incoming mail, outgoing mail, and flatbed scanning guidelines and unique client requirements.
Work collaboratively with other team members to ensure work is completed in accordance with designated turnaround times and service level agreements.
Identify x-rays to be returned or shredded by matching barcode sequence and member name to reports.
Perform careful validation of barcode sequences and member names to ensure PHI is protected and handled properly.
Prepare outbound mail by promptly and efficiently matching checks to remittances with a high degree of accuracy for reconciliation.
Ensure both individual employee performance metrics are met as well as client mailing deadlines.
Utilize effective problem solving skills to trouble-shoot and resolve issues in partnership with peers.
Ability to perform repetitive tasks with a high degree of accuracy.
Ensure workspace and equipment is kept uncluttered and organized.
Support additional workflows as needed due to internal or external requirements.
Alert management of potential issues or discrepancies.
Identify opportunities to improve efficiencies and/or quality as appropriate Utilize resources available to maintain current knowledge of department and client specific guidelines What qualifications do YOU need to have to be GREAT candidate? Required Level of Education, Licenses, and/or Certificates o High school diploma or equivalent.
Preferred Level of Experience o Six months or more experience in an office setting, preferably in a mailroom operation.
Required Knowledge, Skills, and Abilities o Ability to work flexible hours o Ability to prioritize tasks and integrate numerous task assignments from various sources to meet rigid deadlines despite interruption o Ability to transition tasks quickly.
o Ability to work effectively with a diverse group of individuals both internally and externally o Ability to demonstrate a high degree of accuracy and attention to detail o Ability to demonstrate professional behavior o Ability to use common office equipment such as copiers, scanners, and printers o Entry level knowledge of Microsoft Office products such as Excel, Word, and email o Ability to communicate effectively, both orally and in writing.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
$28K - $35.
4K a year Estimated:
$28K - $35.
4K a year What are important things that YOU need to know about this role? $1,500 Sign On Bonus! Full Time:
Monday - Friday, Rotating Saturday (about 1 Sat/Month) Hours:
8:
00am - 4:
30pm CST Onsite position at our Menomonee Falls, WI Office Brand New Career Growth Program to grow within the dept and beyond! What will YOU be doing for us? Support internal operations with numerous mail tasks such as preparing, scanning, and routing incoming and outgoing mail accurately and efficiently per client business rules.
Coordinate and prioritize mail appropriately and communicate with internal team members regarding status updates.
Responsibility to follow department procedures to mitigate risk and to ensure compliance with the Health Insurance Portability and Accountability Act (HIPAA) and protect member personal health information (PHI).
What will YOU be working on? Sort and prepare incoming and outgoing mail accurately, efficiently, and in priority order.
Accurately identify various document types (claims, authorizations, split submissions, and appeals) to ensure efficient and effective mail handling and routing within internal teams to meet key performance goals.
Prepare documents using correct procedures and validate work is completed accurately and meeting department expectations.
Accurately identify specific mail scenarios that require special handling per client business rules.
Scan x-rays accurately and efficiently to meet individual employee performance metrics for quality and speed.
Utilize preview screen to ensure quality of each x-ray image and route x-rays to appropriate environment.
Track daily x-ray scan volumes and communicate any scanning errors to leadership for correction.
Maintain proficiency with incoming mail, outgoing mail, and flatbed scanning guidelines and unique client requirements.
Work collaboratively with other team members to ensure work is completed in accordance with designated turnaround times and service level agreements.
Identify x-rays to be returned or shredded by matching barcode sequence and member name to reports.
Perform careful validation of barcode sequences and member names to ensure PHI is protected and handled properly.
Prepare outbound mail by promptly and efficiently matching checks to remittances with a high degree of accuracy for reconciliation.
Ensure both individual employee performance metrics are met as well as client mailing deadlines.
Utilize effective problem solving skills to trouble-shoot and resolve issues in partnership with peers.
Ability to perform repetitive tasks with a high degree of accuracy.
Ensure workspace and equipment is kept uncluttered and organized.
Support additional workflows as needed due to internal or external requirements.
Alert management of potential issues or discrepancies.
Identify opportunities to improve efficiencies and/or quality as appropriate Utilize resources available to maintain current knowledge of department and client specific guidelines What qualifications do YOU need to have to be GREAT candidate? Required Level of Education, Licenses, and/or Certificates o High school diploma or equivalent.
Preferred Level of Experience o Six months or more experience in an office setting, preferably in a mailroom operation.
Required Knowledge, Skills, and Abilities o Ability to work flexible hours o Ability to prioritize tasks and integrate numerous task assignments from various sources to meet rigid deadlines despite interruption o Ability to transition tasks quickly.
o Ability to work effectively with a diverse group of individuals both internally and externally o Ability to demonstrate a high degree of accuracy and attention to detail o Ability to demonstrate professional behavior o Ability to use common office equipment such as copiers, scanners, and printers o Entry level knowledge of Microsoft Office products such as Excel, Word, and email o Ability to communicate effectively, both orally and in writing.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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