Brunswick
_Are you ready for what's next?__Come explore opportunities within Brunswick, a global marine leader committed to challenging conventions and innovating next-generation technologies that transform experiences on the water and beyond.
Brunswick believes Next Never Rests(TM), and we offer a variety of exciting careers and growth opportunities within united teams defining the future of marine recreation.
_Navico Group is a stand-alone division of Brunswick, the world's largest recreational marine business.
We are seeking a Technical Support Representative to join our team.
The technical support team creates a positive customer experience by assisting in customer retention via technical troubleshooting, product selection, and warranty repair/replacement.
This individual will contribute to the call center and ensure that all commitments to customers are met in a timely fashion.
This individual will be responsible for technical support for our consumer product lines.
Key
Responsibilities:
Drive positive consumer experience through technical support call center
Answer product questions including features, benefits, installation, appropriate sizing of products, interaction with other products within the applications, etc.
Execute call center documentation and processing
Resolve customer questions, provide remote troubleshooting, responding to emails & voicemails.
Assist in Development of FAQs and troubleshooting guides
Review product training presentations
Organize and document proven processes and procedures.
Assist in reviewing manuals, technical bulletins, and technical marketing artwork to ensure positive customer experience and accuracy.
Troubleshoot and diagnose using schematics, wiring diagrams, and assorted tools.
Ensure timely processing and electronic capture of consumer & case information into Navico Group systems
Assist consumers thru product replacement or repair programsEducation and Experience Requirements:
2
years of experience in Electronics, marine installations, or RV electrical installations desired
ABYC and/or NMEA certification a plus
Prior experience in consumer technical support highly recommended
FCC training/experience is a plus
Experience in a receiving, warehouse, and/or inventory control distribution
Practical experience and knowledge of AC and DC marine and RV electrical (wiring, wire termination, basic circuit analyze, use of DVM)
Practical computer application literacy (including Microsoft Office Suite, ERP System, and ability to learn internal systems)
Bilingual - proficient in Spanish would be desirableSkill Requirements:
Proven advanced troubleshooting skills and experience/ability to work through conflict and use effective problem solving techniques.
Problem solving and analysis; interpersonal relations; verbal and written communications; organization
Proven ability to read and interpret documents such as safety rules, schematics, operation and maintenance manuals in English
Team player with good organizational skill and time management.
Excellent presentation skills (writing, speaking & telephone)
Excellent organizational, oral, and written communication skills to effectively communicate with the team and customers
A positive, can-do attitude
Teamwork and collaboration-oriented
Professional poise and presence
Determination and bias for action
Personal accountability/ownership mentality
Good judgment, respect for others, and integrity
Strong ability to work with different types of peopleAbout the Company:
Navico Group is the global leader in technology, systems and solutions for a variety of industries, from Marine & RV to Specialty Vehicles and beyond.
Our broad portfolio consists of the industry's leading brands in Power Systems, Digital Systems, Fishing Systems, and Performance Components including Ancor, Attwood, B&G, BEP, Blue Sea Systems, C-MAP, CZone, Garelick, Lenco, Lowrance, Marinco, MotorGuide, Mastervolt, ProMariner, RELiON, Simrad and Whale.
Our team is committed and driven, every day, to be the most trusted supply partner to the marine and mobile industriesand beyond.
_Next is Now!__We value growth and development, recognizing that people come with a wealth of experience and talent beyond just the technical requirements of a job.
If your experience is close to what you see listed here, please still consider applying.
Diversity of experience and skills combined with passion is a key to innovation and inspiration.
Therefore, we encourage people from all backgrounds to apply to our positions.
Please let us know if you require accommodations during the interview process.
_Equal Opportunity Employer:
Minorities/Women/Protected Veterans/DisabledEEO is The Law - click here (https:
//www.
eeoc.
gov/employees-job-applicants) for more informationBrunswick (https:
//www.
brunswick.
com/job-candidate-privacy-notice) and Workday (https:
//www.
workday.
com/en-us/service-privacy.
html?&_rda=/company/service_privacy.
php) Privacy PoliciesBrunswick does not accept applications, inquiries or solicitations from unapproved staffing agencies or vendors.
For help, please contact our support team at:
hrsharedservices@brunswick.
com or 866-278-6942.
All job offers will come to you via the candidate portal you create when applying through a posted position through https:
///www.
brunswick.
com/careers.
If you are ever unsure about what is being required of you during the application process or its source, please contact HR Shared Services at 866-278-6942 or HRSharedServices@brunswick.
com.
#Brunswick Corporation - Mercury MarineBrunswick is a global leader in marine recreation, delivering innovation that transforms experiences on the water and beyond.
Our unique, technology-driven solutions are informed and inspired by deep consumer insights and powered by our belief that Next Never Rests(TM).
Brunswick is dedicated to industry leadership, to being the best and most trusted partner to our many customers, and to building synergies and ecosystems that enable us to challenge convention and define the future.
Innovative, driven, exceptional, authentic and united, these values represent our Employee Value Proposition and are at the heart of how we work together and what differentiates us as an employer of choice.
About the Company:
Brunswick.
Estimated Salary: $20 to $28 per hour based on qualifications.
Brunswick believes Next Never Rests(TM), and we offer a variety of exciting careers and growth opportunities within united teams defining the future of marine recreation.
_Navico Group is a stand-alone division of Brunswick, the world's largest recreational marine business.
We are seeking a Technical Support Representative to join our team.
The technical support team creates a positive customer experience by assisting in customer retention via technical troubleshooting, product selection, and warranty repair/replacement.
This individual will contribute to the call center and ensure that all commitments to customers are met in a timely fashion.
This individual will be responsible for technical support for our consumer product lines.
Key
Responsibilities:
Drive positive consumer experience through technical support call center
Answer product questions including features, benefits, installation, appropriate sizing of products, interaction with other products within the applications, etc.
Execute call center documentation and processing
Resolve customer questions, provide remote troubleshooting, responding to emails & voicemails.
Assist in Development of FAQs and troubleshooting guides
Review product training presentations
Organize and document proven processes and procedures.
Assist in reviewing manuals, technical bulletins, and technical marketing artwork to ensure positive customer experience and accuracy.
Troubleshoot and diagnose using schematics, wiring diagrams, and assorted tools.
Ensure timely processing and electronic capture of consumer & case information into Navico Group systems
Assist consumers thru product replacement or repair programsEducation and Experience Requirements:
2
years of experience in Electronics, marine installations, or RV electrical installations desired
ABYC and/or NMEA certification a plus
Prior experience in consumer technical support highly recommended
FCC training/experience is a plus
Experience in a receiving, warehouse, and/or inventory control distribution
Practical experience and knowledge of AC and DC marine and RV electrical (wiring, wire termination, basic circuit analyze, use of DVM)
Practical computer application literacy (including Microsoft Office Suite, ERP System, and ability to learn internal systems)
Bilingual - proficient in Spanish would be desirableSkill Requirements:
Proven advanced troubleshooting skills and experience/ability to work through conflict and use effective problem solving techniques.
Problem solving and analysis; interpersonal relations; verbal and written communications; organization
Proven ability to read and interpret documents such as safety rules, schematics, operation and maintenance manuals in English
Team player with good organizational skill and time management.
Excellent presentation skills (writing, speaking & telephone)
Excellent organizational, oral, and written communication skills to effectively communicate with the team and customers
A positive, can-do attitude
Teamwork and collaboration-oriented
Professional poise and presence
Determination and bias for action
Personal accountability/ownership mentality
Good judgment, respect for others, and integrity
Strong ability to work with different types of peopleAbout the Company:
Navico Group is the global leader in technology, systems and solutions for a variety of industries, from Marine & RV to Specialty Vehicles and beyond.
Our broad portfolio consists of the industry's leading brands in Power Systems, Digital Systems, Fishing Systems, and Performance Components including Ancor, Attwood, B&G, BEP, Blue Sea Systems, C-MAP, CZone, Garelick, Lenco, Lowrance, Marinco, MotorGuide, Mastervolt, ProMariner, RELiON, Simrad and Whale.
Our team is committed and driven, every day, to be the most trusted supply partner to the marine and mobile industriesand beyond.
_Next is Now!__We value growth and development, recognizing that people come with a wealth of experience and talent beyond just the technical requirements of a job.
If your experience is close to what you see listed here, please still consider applying.
Diversity of experience and skills combined with passion is a key to innovation and inspiration.
Therefore, we encourage people from all backgrounds to apply to our positions.
Please let us know if you require accommodations during the interview process.
_Equal Opportunity Employer:
Minorities/Women/Protected Veterans/DisabledEEO is The Law - click here (https:
//www.
eeoc.
gov/employees-job-applicants) for more informationBrunswick (https:
//www.
brunswick.
com/job-candidate-privacy-notice) and Workday (https:
//www.
workday.
com/en-us/service-privacy.
html?&_rda=/company/service_privacy.
php) Privacy PoliciesBrunswick does not accept applications, inquiries or solicitations from unapproved staffing agencies or vendors.
For help, please contact our support team at:
hrsharedservices@brunswick.
com or 866-278-6942.
All job offers will come to you via the candidate portal you create when applying through a posted position through https:
///www.
brunswick.
com/careers.
If you are ever unsure about what is being required of you during the application process or its source, please contact HR Shared Services at 866-278-6942 or HRSharedServices@brunswick.
com.
#Brunswick Corporation - Mercury MarineBrunswick is a global leader in marine recreation, delivering innovation that transforms experiences on the water and beyond.
Our unique, technology-driven solutions are informed and inspired by deep consumer insights and powered by our belief that Next Never Rests(TM).
Brunswick is dedicated to industry leadership, to being the best and most trusted partner to our many customers, and to building synergies and ecosystems that enable us to challenge convention and define the future.
Innovative, driven, exceptional, authentic and united, these values represent our Employee Value Proposition and are at the heart of how we work together and what differentiates us as an employer of choice.
About the Company:
Brunswick.
Estimated Salary: $20 to $28 per hour based on qualifications.
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