Service Representative

Company Name:
Our client is seeking a Service Representative for their Menomonee Falls, WI location. Job Summary: The Service Representative''s primary role is to support client products worldwide by providing repair assistance, after sales product support and communication to the Field Sales Force and Field Service Training network. The person in this position is responsible for warranty administration for domestic and international dealers. Essential Duties and Responsibilities include: Repair Assistance:
Provides written and verbal repair assistance through the telephone, e-mail, the web or fax, in a customer friendly manner to worldwide customers
After Sales Support:
Provides after sales support for an assigned product or group of products through proper repair techniques, assistance with finding the appropriate spare parts
Coordinates the product training of other staff members on current and non-current products within your assigned product group
Identifies when a TI is required, the type of TI required for the situation and develops the TI to fulfill the needs of the business
Warranty and Product Quality Reporting:
Processes and approves warranties
Inspects and analyzes failed parts and communicates findings to customers
Interacts with Design Engineers, Product Managers and facilitates change through Product Development requests
Reports product issues to the Technical Service Manager, Quality Assurance and Design Engineering
Participates in quality meetings to provide product feedback to engineers
Field Sales Force and Field Service Training Support:
Provides technical information to the Field Sales Force and Field Service Trainers relating to assigned products
Participates in field sales and service functions
Travels with Field Service team members and participates in service schools
Assists with the Field Service Training seminars to provide knowledge about assigned products
An Associate''s Degree in related field is required; A Bachelor''s Degree in a related business program or engineering is preferred
A minimum of 3-5 years experience of hands on mechanical / electrical experience in a related industry
Strong electrical troubleshooting skills
Knowledge of two cycle, four cycle and diesel engines
Strong knowledge of hydraulic systems and ability to read schematics; Focus on mobile hydraulics similar to ones used in excavators and loaders
Excellent verbal, written and public speaking skills
Strong problem solving skills
Proficient computer skills including Word, Excel and PowerPoint
Req Number: 1337455-EQG
Date: 2014-06-10 09:39:16
State: WI
Country: US
Postal Code: 53051
Industry: Technology
Category: CAD/Drafting (Engineering)

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