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Call Center Planning Specialist

Company Name:
Wells Fargo
Wells Fargo Funds Management Group (FMG) is the 15th largest mutual fund company in the US with over $230 billion in assets under management. The firm falls under the Wells Fargo Asset Management (WFAM) division of Wholesale Banking. Responsibilities include, but may not be limited to:
Monitors daily attendance and makes adjustments to staffing levels and schedules as needed.
Performs adjustments, maintains daily logs and monitors phone agent adherence to schedule.
Tracks PTO requests.
Schedules off-phone events through supervisory discussions and volume analysis.
Creates capacity planning reports.
Updates team member profiles in scheduling system.
May monitor real-time service indicators for call center.
Completes projects as requested.
Basic Qualifications: 1+ years customer service experience.
Minimum Qualifications: Proficient in MS Excel and Word to include report generation. Self-motivated and independent worker. Excellent written and verbal communications skills. Demonstrated time management, organization skills, detail oriented and ability to meet deadlines. Excellent time management skills and the ability to work independently in a fast-paced environment.
1+ years financial services experience in an office environment.
Preferred Skills:
Associate's degree or higher.
Call center experience.
Reporting experience.
Salesforce experience.
Mutual fund experience.
Project management experience.
Process efficiency or improvement experience.
Strong qualitative and quantitative analysis skills.
Strong attention to detail.
How to Express Interest in This Job: Wells Fargo invites you to apply for this job at .
Relevant military experience is considered for veterans and transitioning service men and women
Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran
Job Posting Title: Call Center Planning Specialist
Requisition Number: 5051210
Executive Org Description: WHOLESALE BANKING
Schedule Type: Regular
Scheduled Hours: 40
State: WI
City: Menomonee Falls
Zip Code: 53051
Job Contact Company: Wells Fargo
UniqueIdentifier: 5051210WIMENOMONEE FALLS53051

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